Refund and dispute policy

Contributions are gifts to the Kingdom and are generally not refundable. We will refund a contribution in these cases:

You were charged more than once for the same contribution.
You were charged but no contribution or certificate was recorded.
The amount charged differs from the amount you entered.

To raise a dispute, contact the Kingdom's Oluwalo office within 30 days of the payment with your email address, the date, amount and the payment reference. Refunds are returned to the original payment method. If a refund is granted, the related certificate is cancelled.

You may also raise a dispute with your mobile money provider, bank or card issuer under their own rules.